Terms of Service

Welcome to Luxury Prime! These Terms of Service ("Terms") outline the rules and regulations governing the use of our website and services. By accessing or using our website (luxuryprime.in), you agree to be bound by these Terms. Please read them carefully.

1. Overview:

  • Luxury Prime is an online store based in Bihar, India, offering products in Home & Kitchen, Home Decor & Improvement, Beauty & Personal Care, and Health categories.

  • All transactions and activities on the website are subject to these Terms and applicable laws in India.

2. Eligibility:

  • You must be at least 18 years old to make a purchase on our website. Minors may use the website under the supervision of a parent or legal guardian.

3. Product Information:

  • We strive to provide accurate descriptions and images of our products. However, slight variations in color, size, or design may occur.

  • Prices are subject to change without notice. Errors in pricing, if any, will be corrected, and the customer will be notified before order processing.

4. Placing an Order:

  • By placing an order, you agree to provide accurate, complete, and up-to-date information.

  • Order confirmation is subject to product availability and payment authorization.

  • Cash on Delivery (COD) orders require optional verification via call or WhatsApp.

5. Payment:

  • We accept both online payment and COD options. Payments made online are processed securely through trusted payment gateways.

  • In case of payment failure, your order will not be processed.

6. Shipping:

  • Orders are processed within 1-2 business days and shipped within 3-5 business days, depending on location. Remote areas may take longer.

  • Delivery timelines are subject to holidays, curfews, and unforeseen circumstances.

7. Returns and Refunds:

  • Returns and refunds are governed by our Return & Refund Policy. Returns are accepted within 7 days of delivery, subject to eligibility conditions.

  • Refunds are processed within 7-15 business days after product inspection.

8. Exchanges:

  • Exchanges must be requested within 48 hours of delivery and require an unboxing video.

  • A shipping fee of INR 149 applies to exchanges.

9. Order Cancellation:

  • Orders can be canceled within 24 hours or before dispatch. Once dispatched, cancellations are not allowed.

  • Frequent cancellations may result in account suspension.

10. Intellectual Property:

  • All content on Luxury Prime, including text, images, and graphics, is the intellectual property of Luxury Prime or its licensors. Unauthorized use is prohibited.

11. User Conduct:

  • Users agree not to engage in activities that harm the website, its reputation, or other users. This includes but is not limited to fraudulent transactions, spamming, or unauthorized access.

12. Limitation of Liability:

  • Luxury Prime is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

13. Indemnification:

  • You agree to indemnify and hold Luxury Prime harmless from any claims, damages, or expenses arising from your violation of these Terms or applicable laws.

14. Governing Law:

  • These Terms are governed by the laws of India. Any disputes will be resolved in the courts located in Bihar, India.

15. Changes to Terms:

  • Luxury Prime reserves the right to update these Terms at any time. Continued use of the website constitutes acceptance of the revised Terms.

16. Contact Us: For questions or concerns about these Terms, please contact us: