Privacy policy

At Luxury Prime, accessible from luxuryprime.in, your privacy is of utmost importance to us. This Privacy Policy document contains types of information that is collected and recorded by Luxury Prime and how we use it.

Information We Collect:

  1. Personal Information: When you place an order or register on our website, we collect personal details such as your name, email address, phone number, shipping address, and billing details.

  2. Payment Information: For online payments, we use trusted third-party payment gateways to process your transactions securely. We do not store your credit/debit card details.

  3. Usage Data: Information such as your IP address, browser type, and pages visited on our website is collected to enhance user experience.

How We Use Your Information:

  • To process and fulfill your orders.

  • To improve our website and services.

  • To communicate with you regarding your orders, inquiries, or promotional offers.

Cookies: Luxury Prime uses cookies to store information about visitors’ preferences and to optimize user experience. You can disable cookies through your browser settings.

Data Protection: We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet is 100% secure.

Third-Party Disclosure: We do not sell, trade, or transfer your personal information to outside parties unless required for processing your orders or complying with legal obligations.

Changes to this Policy: We reserve the right to update this privacy policy at any time. Updates will be posted on this page.

Terms and Conditions

Welcome to Luxury Prime! These terms and conditions outline the rules and regulations for the use of our website, luxuryprime.in.

By accessing this website, you agree to these terms and conditions:

1. Products and Services:

  • We offer products in Home & Kitchen, Home Decor & Improvement, Beauty & Personal Care, and Health categories.

  • All products are subject to availability, and we reserve the right to limit quantities or discontinue products without notice.

2. Order Processing:

  • Orders are processed within 1-2 business days. Shipping typically takes 3-5 days, excluding holidays and unavoidable delays.

  • Cash on Delivery (COD) orders require optional verification via call or WhatsApp and may incur an additional 1-2 day delay.

3. Payment:

  • We accept both Cash on Delivery and online payment methods.

  • Online payments ensure faster processing and dispatch.

4. Returns and Refunds:

  • Returns are accepted within 7 days of delivery, provided you have an unboxing video.

  • Approved returns will be picked up by our courier partners. Refunds will be processed within 7-15 working days after product inspection.

5. Exchanges:

  • Exchanges are allowed within 48 hours of delivery with an unboxing video.

  • A flat fee of INR 149 will be charged for shipping on exchanges.

  • To initiate an exchange, email us at support@luxuryprime.in

6. Order Cancellation:

  • Orders can be canceled within 24 hours of placing the order or before dispatch.

  • Frequent cancellations may result in account suspension and reporting to other platforms.

7. Legal Compliance:

  • All business activities comply with Indian laws and regulations. Any disputes will be resolved in courts located in Bihar, India.